I flew back from Las Vegas using United this Friday and let me tell you!! You can really see they are only making money and trying to make the most of it, passengers are truly bums on seats, the stewardess would not even look at me, no eye contact from Washington to Brussels, food is ugly, bad, breakfast comes in a bag.
I wonder why the american companies provide such a bad service when service is usually so good in restaurants and shops across the country. I wonder why european airlines provide a much better service on the same route for the same price
The only one that is exception and provides a great full service on intercontinental flights is air canada